Refund Policy

If you are unsatisfied with your first paid subscription on FXSynapse AI, you may request a full refund within 7 days of the initial charge, provided you have used fewer than 5 chart scans during that period.

To request a refund, email support@fxsynapseai.com with:

• Subject line: “Refund request”
• The email address on your FXSynapse AI account
• The date of the charge

Approved refunds are processed by our payment processor and typically appear on your card within 5–10 business days, depending on your card issuer.

Outside the 7-day window, or after the 5-scan threshold, refunds are not offered. The digital nature of the service means consumed scans cannot be reversed.

You may always cancel future renewals at any time — cancellation stops the next billing cycle. Your access to paid features remains active until the end of the period you have already paid for.

Subscription renewals (the 2nd, 3rd, etc. billing cycles) are not eligible for the 7-day money-back guarantee. The guarantee applies to your first paid subscription only.

To avoid being charged for the next cycle, cancel before the renewal date shown in your dashboard. Cancellation takes effect immediately and stops all future charges.

Credit packs are non-refundable once any credit has been consumed.

If no credits have been used, contact us within 7 days of purchase for a full refund using the same email procedure as § 1.

Cryptocurrency purchases are non-refundable. Blockchain transactions are irreversible by design and we cannot return funds to the originating wallet.

However, if a crypto subscription is cancelled within the 7-day window with fewer than 5 scans used, we will instead credit the unused subscription period to your account as a service credit equal in USD value, redeemable against any future plan or credit pack.

If a technical issue prevents delivery of a purchased subscription or credit pack (for example, a webhook failure), email support@fxsynapseai.com within 7 days for activation or refund. This is independent of the standard policy above and we will resolve such cases on a best-effort basis.

If you initiate a chargeback or payment dispute through your card issuer instead of contacting us first, your account will be suspended pending investigation. We strongly encourage you to email support@fxsynapseai.com first — the vast majority of payment issues can be resolved within one business day without involving your card issuer.

Chargebacks filed for reasons covered by this policy (e.g. an eligible refund that was not requested through our process) may be contested with the card scheme.

We may update this Refund Policy from time to time. The “Effective” date at the top of this page reflects the most recent revision. Refund eligibility for any specific purchase is governed by the policy in force at the time of that purchase.

For all refund-related questions, contact support@fxsynapseai.com. We respond within one business day.

This policy forms part of our Terms of Service — see § 5 for the full subscriptions, payments and refunds section.